If you are an Internet Explorer user, you may not know that this Browser offers a backward compatibilty with previous versions. If you have been redirected to the page below, it means that Internet Explorer is running in compatibility mode.

To revert to the compatibility mode:

1. Open Internet Explorer
2. Once loaded, hit the key [F12]. A specific pane should appear at the bottom.
3. Look for Browser Mode and switch it back to the latest version of Internet Explorer available in the list
4. Reload the main page of Application Online.

If you are still facing compatibility problems:

1. We strongly encourage you to switch to an alternative modern Browser

This system has been tested with major brands of mobile devices running iOS, Android OS & Blackberry OS. However for your own comfort we suggest to use as a minimum a Tablet.

We recommend that you use a tablet as minimum

1. iOS 5
2. Android 4
3. Blackberry OS 10

If you can't remember your credentials:

1. Search in your mailbox for the confirmation email we sent you upon registering as it should be clearly stated in the message content.

OR

1. Click on the link Forgotten your credentials? from the Sign In page: https://apply.insead.edu/apply/auth/authentication
2. Follow the onscreen instructions to recover your credentials.

OR

1. Follow this link: https://apply.insead.edu/apply/auth/recover
2. Follow the onscreen instructions to recover your credentials.

If you are not able to sign in:

1. Please refer to the credentials that you should have received by email upon your registration.
2. Then carefully check that you are filling them properly.

OR

1. The authentication server is temporarily unavailable. In this case we invite you to retry.

OR

1. Contact our IT support for further information: Send an email to IT Support

Please note that this system is case sensitive and does not allow extra spaces before or after your username or password.

This might happen if you have been involved in one of our marketing campaigns, events or if you are an alumnus or someone affiliated with INSEAD.

If this happens:

1. Click on the link recover your credentials
2. Follow the onscreen instructions to instantly create an account and recover your credentials.

If you still want to create a new account:

1. Enter another valid email address which is not existing in Application online system
2. Then proceed to step 3 (Refer to above screenshot)

Unfortunately you will not be allowed to register and apply to an INSEAD Programme without agreeing to our Privacy Policy.

In some rare cases the system will encounter some delay in sending you your confirmation email. This is usually happens close to application deadlines when many users are trying to access the system at the same time.

If you can't remember your credentials:

1. Search in your junk mail in case our email address has been blacklisted by your service provider or your company (look for [email protected]).

If you have still not received the email:

1. Click on the link Forgotten your credentials? from the Sign In page: https://apply.insead.edu/apply/auth/authentication/
2. Follow the onscreen instructions to recover your credentials.

OR

1. Follow this link: https://apply.insead.edu/apply/auth/recover
2. Follow the onscreen instructions to recover your credentials.

If all the solutions above have been unsuccessful:

1. Contact our IT support: Send an email to IT Support
2. Please provide your contact details and any relevant information that might help us to solve your problem.

Unfortunately you will not be allowed to register and apply to an INSEAD Programme without agreeing to our Privacy Policy.

In some rare cases the system will encounter some delay in sending you your confirmation email. This is usually happens close to application deadlines when many users are trying to access the system at the same time.

I can't find the email:

1. Search in your junk mail in case our email address has been blacklisted by your service provider or your company (look for [email protected]).
2. The delivery might take more time than expected and we encourage you to wait few more minutes.

If all the solutions above have been unsuccessful:

1. Contact our IT support: Send an email to IT Support
2. Please provide your contact details and any relevant information that might help us to solve your problem.

The icons located in the Content pane mean:

• Gray (Not Started): Indicates that the section / page has not been started yet.
• Green (Completed): Indicates that the section / page is complete.
• Orange (Missing Fields/Errors): Indicates that there are missing fields or errors that need to be addressed.
• Dark Green (Current Page): Indicates that is the section / page currently viewed.
• Green checkmark (Completed): the section / page has been completed with no errors.
• Green exclamation point (Mandatory Fields): Indicates fields that are mandatory and must be filled.
• Red circle with an exclamation point (Errors): Indicates errors that need to be resolved.
• Three dots (Current Page): Shows the current page the user is on.