Technical Note

Browser Requirements

This system has been developed to work with any modern browsers. It complies we all the norms & standards defined by the World Wide Web Consortium (W3C - http://www.w3.org/) such as HTML4, CSS2 & XHTML 1.1.

The minimum Browser requirements are:

  • Firefox 10 and above
  • Chrome 10 and above
  • Opera 10 and above
  • Safari 5 and above
  • Internet Explorer 9 and above

I'm using a recent version of Internet Explorer but the system is blocking me

If you are an Internet Explorer user, you may not know that this Browser offers a backward compatibilty with previous versions. If you have been redirected to the page below, it means that Internet Explorer is running in compatibility mode.

To revert to the compatibility mode:

  1. Open Internet Explorer
  2. Once loaded, hit the key [F12]. A specific pane should appear at the bottom.
  3. Look for Browser Mode and switch it back to the latest version of Internet Explorer available in the list
  4. Reload the main page of Application Online.

If you are still facing compatibility problems:

  1. We strongly encourage you to switch to an alternative modern Browser

Can I use a mobile device with this platform

This system has been tested with major brands of mobile devices running iOS, Android OS & Blackberry OS. However for your own comfort we suggest to use as a minimum a Tablet.

We recommend that you use a tablet as minimum

  1. iOS 5
  2. Android 4
  3. Blackberry OS 10

Sign In Page

I don't have an account yet

If you don't have an account:

  1. Click on the link Not Registered yet? from the Sign In page: https://apply.insead.edu/apply/auth/authentication
  2. Follow the onscreen instructions to create your personal account.

OR

  1. Follow this link: https://apply.insead.edu/apply/auth/registration
  2. Follow the onscreen instructions to create your personal account.

I can't remember my credentials

If you can't remember your credentials:

  1. Search in your mailbox for the confirmation email we sent you upon registering as it should be clearly stated in the message content.

OR

  1. Click on the link Forgotten your credentials? from the Sign In page: https://apply.insead.edu/apply/auth/authentication
  2. Follow the onscreen instructions to recover your credentials.

OR

  1. Follow this link: https://apply.insead.edu/apply/auth/recover
  2. Follow the onscreen instructions to recover your credentials.

I'm not able to sign in

If you are not able to sign in:

  1. Please refer to the credentials that you should have received by email upon your registration.
  2. Then carefully check that you are filling them properly.

OR

  1. The authentication server is temporarily unavailable. In this case we invite you to retry.

OR

  1. Contact our IT support for further information: Send an email to IT Support

Please note that this system is case sensitive and does not allow extra spaces before or after your username or password.

Registration Page

Step 1 - I don't have a last name

If case you don't have a last name, we invite you to tick the box Tick this box if you don't have a last name in order to proceed to STEP 2.

Step 2 - I can't select a username

In some rare cases the system will freeze while generating your unique username. This usually happens close to application deadlines when many users are trying to access the system at the same time.

If this error occurs:

  • 1. Click on the BACK button
  • 2. Click on the NEXT button
  • 3. The list of proposed usernames should now appear.

If the previous procedure is unsuccessful:

  1. Contact our IT support for further information: Send an email to IT Support

Step 2 - I'm not happy with the list of usernames proposed

Unfortunately this system does not allow you to choose a username of your own due to the security policy of INSEAD.

Step 3 - The system says that my email has already been used

This might happen if you have been involved in one of our marketing campaigns, events or if you are an alumnus or someone affiliated with INSEAD.

If this happens:

  1. Click on the link recover your credentials
  2. Follow the onscreen instructions to instantly create an account and recover your credentials.

If you still want to create a new account:

  1. Enter another valid and existing email
  2. Proceed to step 3

Sign Up - I do not agree with the INSEAD Privacy Policy

Unfortunately you will not be allowed to register and apply to an INSEAD Programme without agreeing to our Privacy Policy.

I have not received a confirmation email

In some rare cases the system will encounter some delay in sending you your confirmation email. This is usually happens close to application deadlines when many users are trying to access the system at the same time.

If you can't remember your credentials:

  1. Search in your junk mail in case our email address has been blacklisted by your service provider or your company (look for iapply@insead.edu).

If you have still not received the email:

  1. Click on the link Forgotten your credentials? from the Sign In page: https://apply.insead.edu/apply/auth/authentication/
  2. Follow the onscreen instructions to recover your credentials.

OR

  1. Follow this link: https://apply.insead.edu/apply/auth/recover
  2. Follow the onscreen instructions to recover your credentials.

If all the solutions above have been unsuccessful:

  1. Contact our IT support: Send an email to IT Support
  2. Please provide your contact details and any relevant information that might help us to solve your problem.

Forgotten Your credentials Page

The system is not able to recover my account

If you get the message Recover Failed

  1. Make sure you are using the same email as the one you used during the registration process
  2. Verify you have not mistyped your email

If you are still not able to recover your credentials

  1. Contact our IT support: Send an email to IT Support
  2. Please provide your contact details and any relevant information that might help us to solve your problem.

I didn't received any email during the recovery process

In some rare cases the system will encounter some delay in sending you your confirmation email. This is usually happens close to application deadlines when many users are trying to access the system at the same time.

I can't find the email:

  1. Search in your junk mail in case our email address has been blacklisted by your service provider or your company (look for iapply@insead.edu).
  2. The delivery might take more time than expected and we encourage you to wait few more minutes.

If all the solutions above have been unsuccessful:

  1. Contact our IT support: Send an email to IT Support
  2. Please provide your contact details and any relevant information that might help us to solve your problem.

Personal Dashboard Page

Under construction

Find Your Programme Page

I can't find the application for the Programme I'm interested in

If you can't find any application forms, this means that it is currently an off period in which you are not allowed to apply for the Programme you are looking for. We suggest to have a look to the admission section of the Programme you are interested in: http://www.insead.edu/

Programme Application Form

I'm stuck at the cover page

To start completing the application form, you just need to click on the cover page irself. The cover page will only appear the first time you acess an application form.

What do the two icons in the top bar on the right stand for

The two icons located in the green top bar will act as follows:

  • The home icon (first one from the left) will bring you back to your dashboard
  • The printer icon (second one from the left) will generate an electronic copy of your application form that you will be allowed to save on your personal computer.

I do not understand the meaning of the icons shown in the content pane

The icons located in the Content pane mean:

  • The Orange disc means you have incorrectly completed required fields are required to complete. The number shown inside represents how many fields are requiring your attention. By clicking directly on the disc, an explicit description will appear.
  • The Pink/Red disc means you have incorrectly completed information in the related section. The number shown inside represents how many fields are requiring your attention. By clicking directly on the disc, an explicit description will appear.
  • The White tick means you have full filled all the requirements of this section without any errors.
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